Refunds and Returns Policy

Dear Customer,

Thank you for choosing our company and our products. In our continuous efforts to provide you with the best shopping experience, we have developed a refunds and returns policy that aims to protect both your interests and those of our company. Below, we present the terms and conditions of this policy:

Refunds:
1.1. Refunds will be considered only in specific cases, such as:
a) Defective or damaged products.
b) Delivery of incorrect products.
c) Serious non-compliance with the promised product features or functionalities.

1.2. To request a refund, the customer must notify our customer service within 7 days of receiving the product.
1.3. The refund request must be accompanied by documentary evidence that demonstrates the issue, such as photographs or videos clearly showing the product’s condition and packaging at the time of delivery.
1.4. The company reserves the right to assess the validity of the request and make the final decision regarding the refund.

Returns:
2.1. Returns will be allowed only in justified situations, including:

a) Product received in poor condition, clearly unsuitable for use.
b) Delivery of products different from those requested by the customer.
2.2. The customer must notify our customer service within 3 days of receiving the product to request a return.
2.3. The return request must be accompanied by documentary evidence that demonstrates the issue, such as photographs or videos clearly showing the product’s condition and packaging at the time of delivery.
2.4. The company reserves the right to assess the validity of the request and determine whether the return is applicable.

Customs Intervention:

3.1. If the merchandise is intervened by customs authorities, we cannot offer refunds or additional shipments.
3.2. It is the customer’s responsibility to ensure that the products ordered comply with the customs requirements of the destination country before making the purchase.
3.3. Any issues or delays in the customs process are beyond our control, and we cannot be held liable for them.

Protectionism:

4.1. Our company is committed to protecting your interests and ours against possible abuse or fraud.
4.2. We reserve the right to reject any refund or return request that does not comply with the terms and conditions set forth in this policy.
4.3. If suspicious or fraudulent activities related to refunds or returns are detected, we will take the necessary measures to protect our resources and legal rights.

We hope that this policy provides clarity regarding our refunds and returns procedures. Our goal is to ensure your satisfaction and confidence in our products while safeguarding the well-being of our company. If you have any questions or concerns, please do not hesitate to contact our customer service team.

Sincerely, Wanchako